25 3 HO Caldwell

A quick learner from CA says:
What is the correct replacement part for 25 3 HO Caldwell channel balance? The length of the balance is 26".
Thumbnail of the uploaded file named IMG-0358.JPG
Profile picture of Tom
Tom from SWISCO responded:

Based on your photos, you have either our S380-26 or S385-26. The only difference between them is the size of the bottom fitting, which is indicated on their respective store pages. You'll need to measure your bottom fitting to confirm which one is best.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from CA says:
Looks like S385-26 is the one I need, but which option? Do I have to weigh my sash? I don't have a scale available.
Profile picture of Tom
Tom from SWISCO responded:

Since your old stamp reads "25 3," you want the 2530 option. If you're still not sure that's right, the only other choice is to weigh your sash on a scale.

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.