Please help me find the correct part to replace my broken balance with. I measured the metal part of the balance and it measures 26 inches. Also, the bottom "shoe, or guide" measures 1 inch and 1/16th from the inner part of the tab. If I go from the outer part of the tab...I get 1 inch and 1/8th. Ive read comments on here and it seems your staff does not like those measurements as you dont carry those sizes. However, like many others before me....those are the bonified measurements! Also, I weighed my sash and it weighs 15lbs. Anyway
...Please help! Thanks.
25-4 FR Caldwell balance replacement help
Handy Person from Washington state
Aug 28, 2023 10:52 pm
4 user uploaded images
4 Replies
Jasmine from SWISCO
Aug 29, 2023 4:03 pm
Thanks for writing in! Your balance should be either the S380-26 with a 1" shoe or the S385-26 with a 1-3/32" shoe. To determine which series is needed for your window, double check the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement.
You'll need to select the 2540 stamp.
Comparison of the S380 and S385 balance shoes.
Handy Person from Washington state
Aug 29, 2023 10:18 pm
Thanks for you prompt response. After re-measuring for what feels like the 100th time, as well as having others measure it, to see if we come up with the same thing.. its been determined that it is measuring 1 inch and 1/16th. Please advise which replacement part i should order, based off that final measurement. Thank you!
Jasmine from SWISCO
Aug 30, 2023 11:13 am
You're likely getting the 1-1/16" measurement because the shoe is worn down. So, the S385 balance is the one you would need.
Please let me know if there is anything else I can assist with.
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