Emily from SWISCO responded:
June 2, 2023
Hello! Thanks for reaching out to us. I believe we can help with this but it will have to be a custom order due to the configuration. I'm thinking you have the 19-038 top and 15-193 bottom fitting. The bottom fitting is damaged so can you confirm that the 15-193 is indeed what you have? You may want to check an undamaged version to be safe. As for the take-out clip, can you remove it from the jamb and show us? |
Emily from SWISCO responded:
June 6, 2023
I'd be happy to confirm if the 15-193 is what you have if you could upload a photo of an undamaged version. As for the take-out clip, see if the specifications of the 16-002 match what you need. What I will do now is email you a purchase link and price quote for (2) 25" long balances with the 19-038 top and 15-193 bottom fitting as well as a 2440 stamp. A pair of balances with this stamp will support a sash weighing 19 to 24 pounds. Let me know if you have any questions or if you would like to change the quantity and I'd be happy to help! |
Could you please update your Quote 1868 to include one take out clip #16-002??
We'll not really know if your parts will work for my application, but we'll never know until we get the actual parts. Thank you for being so quick to respond to my request - Swisco is an amazing resource!
Regards,
Kathleen
Emily from SWISCO responded:
June 7, 2023
I'm afraid I can't add the take-out clip to your order link so don't forget to add the 16-002 to your cart separately! It was my pleasure to help, Kathleen. We truly appreciate your kind words. Good luck with the repair! |
Hello, I just rec'd two balance parts. New part is on the left side of pictures. The new part has two "wings" just below the opening; my part doesn't. I don't think this will be an issue. The concern is the balance in the picture in the right.
The clip is wider than my clip & it points towards the outside of the balance, whereas the clip in my part points toward the inside. I'm not sure how these clips actually work when inside the window. Do you have a clip that would better resemble the clip in my part? I understand the balance is all assembled & so I would pay for an entire new part (two).
BTW, the two balance parts were very well protected with air-packing material & bubble wrap that protected both ends of the parts. Regards, Kathleen
Paul from SWISCO responded:
June 21, 2023
While our balance does have slightly different details compared to your original, I don't think it will be an issue. Regarding the extra tabs in the top fitting, the manufacturer added them to give it a little more strength. It won't affect function. As for the hook, ours is oriented properly. The hook should be facing down so that you can hook it into the hole in the jamb and push it straight down. I see no reason why it shouldn't function the same as your original. |