28 4 caldwell IM

A contractor from Woodbridge, Va says:
I have 6 failed parts for these windows. I would to repair them hopefully these photos will do the job?
Thumbnail of the uploaded file named 20210902_141700.jpg
Thumbnail of the uploaded file named 20210902_141644.jpg
Thumbnail of the uploaded file named 20210902_141732.jpg
Thumbnail of the uploaded file named 20210902_141721.jpg
Thumbnail of the uploaded file named 20210902_141707.jpg
Profile picture of Tom
Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S380-29 or S385-29, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A contractor from Woodbridge, Va says:
Thanks Tom, I almost couldn't find your response it went straight to junk! Anyway thanks for getting back to me, I will check on those and I will need the black piece that goes on top, forgive for not knowing the name but I saw it on your site.
A contractor from Woodbridge, Va says:
here are the sash guides for my window I need 10 out of the 2 you identified I need the S380. I couldn't determine what top sash guide is needed and I hope these pics will help.

Thanks

Thumbnail of the uploaded file named webcam-10/6/2021, 4:12:43 PM.png
Thumbnail of the uploaded file named webcam-10/6/2021, 4:13:30 PM.png
Thumbnail of the uploaded file named webcam-10/6/2021, 4:14:35 PM.png
Thumbnail of the uploaded file named webcam-10/6/2021, 4:15:16 PM.png
Thumbnail of the uploaded file named webcam-10/6/2021, 4:15:44 PM.png
Profile picture of Tom
Tom from SWISCO responded:

Hello! Glad to hear our Series 380 is a match. This top sash guide here is our 18-125. I feel confident this is what you want but just make sure our dimensions match up to be certain. 

It unfortunately only comes in white at this time.

A contractor from Woodbridge, Va says:
WOW,looking at it now I know why I couldn't find it I would have never thought to look at the white parts...Thanks again!
Profile picture of Tom
Tom from SWISCO responded:

Not a problem! Let me know if you ever needed anything else.

How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.