28 4 caldwell IM : SWISCO.com

Contractor from Woodbridge, Va

Sep 4, 2021 1:43 pm

I have 6 failed parts for these windows. I would to repair them hopefully these photos will do the job?

5 user uploaded images

7 Replies

Tom from SWISCO

Sep 9, 2021 2:20 pm

Thanks for your photos. Based on what I see here, you have either our S380-29 or S385-29, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S378, S380 and S385 balance shoes.

Contractor from Woodbridge, Va

Sep 16, 2021 6:15 pm

Thanks Tom, I almost couldn't find your response it went straight to junk! Anyway thanks for getting back to me, I will check on those and I will need the black piece that goes on top, forgive for not knowing the name but I saw it on your site.

Contractor from Woodbridge, Va

Oct 6, 2021 4:18 pm

here are the sash guides for my window I need 10 out of the 2 you identified I need the S380. I couldn't determine what top sash guide is needed and I hope these pics will help.

Thanks

5 user uploaded images

Tom from SWISCO

Oct 7, 2021 8:30 am

Hello! Glad to hear our Series 380 is a match. This top sash guide here is our 18-125. I feel confident this is what you want but just make sure our dimensions match up to be certain.

It unfortunately only comes in white at this time.

Contractor from Woodbridge, Va

Oct 8, 2021 11:03 am

WOW,looking at it now I know why I couldn't find it I would have never thought to look at the white parts...Thanks again!

Tom from SWISCO

Oct 8, 2021 1:17 pm

Not a problem! Let me know if you ever needed anything else.