28 4 caldwell IM

A contractor from Woodbridge, Va says:

September 4, 2021

I have 6 failed parts for these windows. I would to repair them hopefully these photos will do the job?

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Tom from SWISCO responded:

September 9, 2021

Thanks for your photos. Based on what I see here, you have either our S380-29 or S385-29 , depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.

A contractor from Woodbridge, Va says:

September 16, 2021

Thanks Tom, I almost couldn't find your response it went straight to junk! Anyway thanks for getting back to me, I will check on those and I will need the black piece that goes on top, forgive for not knowing the name but I saw it on your site.

A contractor from Woodbridge, Va says:

October 6, 2021

here are the sash guides for my window I need 10 out of the 2 you identified I need the S380 . I couldn't determine what top sash guide is needed and I hope these pics will help.

Thanks

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Tom from SWISCO responded:

October 7, 2021

Hello! Glad to hear our Series 380 is a match. This top sash guide here is our 18-125 . I feel confident this is what you want but just make sure our dimensions match up to be certain.

It unfortunately only comes in white at this time.

A contractor from Woodbridge, Va says:

October 8, 2021

WOW,looking at it now I know why I couldn't find it I would have never thought to look at the white parts...Thanks again!

Tom from SWISCO responded:

October 8, 2021

Not a problem! Let me know if you ever needed anything else.

5/8" Top Sash Guide, Rollyson

18-125

$2.10

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