Emily from SWISCO responded:
October 7, 2022
Hi there! We can certainly help but I'll just need one more piece of information in order to do so. Can you show us a photo of an undamaged top fitting on your balance? Once I see that, I can identify what Series of balance you need. |
Emily from SWISCO responded:
October 7, 2022
Your top fitting is too damaged, unfortunately. In order for us to provide a recommendation, we'd like to see an undamaged version of your top fitting. |
Emily from SWISCO responded:
October 7, 2022
I'm afraid these new photos don't help us ID your balance. Is there an identical window in the house? If there is, we can use that balance's top fitting as a reference. |
Tom from SWISCO responded:
October 10, 2022
Hey there! Emily isn't here today but I'll do my best to help. Reviewing these fittings, my recommendation would be our Series 395. This has a 19-005 top and 15-001 bottom nylon fitting, so as long as these match up you should be good to go. Detail of 19-005
Detail of 15-001
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