29" Extended travel balance Block and tackle

Home Owner from Tampa, FL
The original balance in the pictures I provided says 28b on it and is 29" long. A window person replaced some on a simple window and they say 28-2 Fq5-cmc 21. The plastic guide wings are the issue as I cannot seem to find a rod that includes the guide wings that are on my original balance rod. The guid wing piece that does not look like a triangle on the opposite end measures 1" wide and 15/16" deep. Both guide wings have 1" wings. Any help would be appreciated. Thank you! ?? 
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Emily
Emily from SWISCO
SWISCO
Expert

Thanks for reaching out to us! The S380-29 and S385-29 come to mind. The Series 380 comes attached with a 1" deep shoe and the Series 385 comes with a 1-3/32" deep shoe. We don't sell a shoe that's 15/16" deep so we recommend you double-check just to be safe.

Note that we also have the 15-029 shoe which is 7/8" deep. There isn't a stock balance that uses this shoe, however, so it would have to be a custom order. 

Based on your 28B stamp, the 2820 option may be a good one for your replacements. A pair of balances with the 2820 stamp will support a sash weighing 12 to 16 pounds. 

Please let us know if you have any questions. 

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

Home Owner from Tampa, FL
Thank you so much! For future reference, when you say a custom order, does that mean I can order the 380 with the custom 7/8" shoe attahed from Swisco? I think I'll just order the 380 with the 1" deep shoe and shave it down if need be. Thank you again! 
Emily
Emily from SWISCO
SWISCO
Expert

Hello, 

Yes, we can custom assemble the 7/8" shoe onto the Series 380 channel balance in house for you to be ready to be installed into the window out of the box. We would send you a separate order link. Custom orders are nonrefundable. Let us know if you have any future hardware questions! 

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