Bob from SWISCO responded:
January 14, 2019
Thanks for contacting SWISCO. Could you double check the width of your metal channel? There is no 3/8" channel balance that can support a window sash that heavy. Also, pictures of the end attachments would be very helpful as well. Thanks! |
Bob from SWISCO responded:
January 15, 2019
Glad to hear! Let us know if you need help with anything else. |
i got the wrong one. i don't see the clips that are on the ones i ordered. the little wings. i should have sent with pics. which ones do i need for three windows with the top clip cover things i ordered. i need three windows forgot to order another.
please advise on what i should do.
thanks
john
Paul from SWISCO responded:
January 18, 2019
Sorry that the balances where incorrect. Now to start, are the 18-060 top sash guides you purchased correct? If not, remove a good one and send a photo with some dimensions. As for the channel balances, you need top and bottom nylon fittings with wings: look at the S380-29. Be sure to check the depth of your old nylon shoe; is it 1"? Finally, is the spring weight stamped number on the old balance 2840? Let us know what you find. |