35" window balance and guides needed

A home owner from Valrico Florida says:
We need a window balance for a non tilt window. 35" metal frame also need guides. Stamp on the original one is 34-5 EA2 CMC 5.
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Casey from SWISCO responded:

Hello,

We'd be happy to help but we would also need to see the attachment at the opposite end of the metal channel to narrow down your replacement options. 

If you also need replacement top sash guides, please remove an undamaged guide from the window and show us a photo, along with dimensions. Thank you!

A home owner from Valrico Florida says:
Attached her for more pictures of each side I hope this is helpful if not please let me know what else thank you for your help.
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Casey from SWISCO responded:

Hello,

With this combination of attachments, you could have either an S380-35 or S385-35 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 3450 spring strength option for your replacement options. 

Thank you and let us know if you have any other questions or concerns.



Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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