Tom from SWISCO responded:
April 6, 2018
Thanks for contacting us. We can help replace this balance, though it will have to be specially made due to that stamp. Before we begin, can you measure the depth of your bottom shoe (the heel to toe measurement) and tell me what you get? Can you also tell me how many balances you need? |
Tom from SWISCO responded:
April 27, 2018
Thanks for getting back to us. I'm afraid it's not the metal channel we needed measurements for, but the depth of the bottom shoe. We'll need that before we can get started on this order. |
Tom from SWISCO responded:
May 4, 2018
I'm afraid I can't find any older order placed under the email address you're using for this thread. I also don't think 11/16" is the measurement we want. I agree that you have either the S380-28 or S385-28, but you need to figure out the depth of your shoe to confirm the better option. I highly recommend looking at all the pictures and dimensions we show for each balance. We have all the information you need to confirm the better match on their respective store pages. Once you've determined which balance you have, I will email you a special order link for 2 with that custom stamp you have. |