Dave Sr. from SWISCO responded:
March 30, 2017
This type of face guide is used for a certain brand of window. If you have this type guides then your sash should have a cut out to snap the 67-028 into the side of the sash. If you don't have this cutout, then the 67-028 is probably not what you need. If you can, send us some photos of your original face guide and a photo of how they attach to the sash.
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Paul from SWISCO responded:
April 4, 2017
I will never understand window companies that make their products not realizing that some day they will need to be repaired. I definitely see your dilemma, but it's a tricky one. Do you think you can use our 67-029 on one side, then install the sash back in the frame and use the 67-002 screw on face guides on the other side? That's one idea. Dave may have more suggestions.
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Dave Sr. from SWISCO responded:
April 4, 2017
I'm with Paul. I also see the problem you're facing. I'll do my best to come up with something! Let's start with how to get the guide behind the track of the main frame and snap the it back into the window sash. First, check to see if there are any cut outs or notches in the track were you could sneak the guide into. Also, are there any window stops at the top of the track? If so, with those stops removed then you might have access to attach the guides. It also could be that these sashes were not made to come out of the main frame of the window, like Paul mentioned. The guides could have been attached at the same time the manufacturer put the sashes into the tracks. You might need to go with Paul's suggestion, then.
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