795 channel balance with ribs?

A professional from Alabama says:
I had purchased the series 795 channel balance, along with a 15-194 shoe and matching pivot bars 26-021, but they didn't work in my customer's windows. I was buying the 19-043 balance hook when your service agent asked me to send him some pictures.
Now he says my balance is a hybrid, and you can do this as a custom. I need 16.
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Casey from SWISCO responded:

Hello,

We can absolutely provide the correct replacements for these balances but it will have to be a custom order. We just sent over an order link and price quote for you. Take a look and please let us know if you need anything else!

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