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Tom from SWISCO responded:
April 4, 2017
Thanks for posting. I'm afraid this shoe isn't available anymore. It is very similar to our 15-194, but the stem on yours has a deep groove that renders it incompatible. Your balance is actually an older model that has since been replaced by the Series 795 channel balance, which notably lacks that groove I mentioned. Basically, the manufacturer at one point decided that this groove wasn't necessary for the window to function, so started making this hardware without it.
In other words, you will need an all new Series 795 balance to repair your window, unfortunately. This balance also comes with the 15-195 shoe by default, which is 1-1/4" wide. You have a smaller shoe at 1" wide. I recommend purchasing our 15-194 separately. You can pop the default 15-195 off the new balance and pop on the 15-194 in its place. |
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Tom from SWISCO responded:
November 4, 2020
Unfortunately, nothing has changed since my prior post. Our only solution for this part is to replace the entire balance. I apologize for the inconvenience. The 15-194 is sold separately, but it's very easy to swap on. The video below shows you how. |
