Alcan balance rod assistance

Depending on the 'depth' measurement of your bottom balance shoe will determine whether our S380-35 or S385-35 channel balance would be a good replacement. Whichever one chosen will use a 3420 option. 

My apologies. I must have overlooked that very important detail. Take a look at our S395-35 balance. This comes assembled with a 19-005 balance top and 15-001 bottom balance shoe. This looks like it will make a better match. You can still go with the 3420 option. 

Thanks for clarifying. We do sell the 15-029 shoe, which is 7/8" in depth. We can supply a balance with this shoe but it would have to be a custom order.

It's important to note that custom made balances cannot be returned for a refund. I would check another window that has identical balances, ideally one that isn't used as often. Check the shoes on that balance to see if they're the same depth. This is to make sure that your 7/8" deep shoes aren't just worn down from friction over time and from use. It happens sometimes.

Otherwise, we can just send you a 35" long balance with a 19-005 top and 15-029 bottom. We'd also use a 3420 stamp option, of course. If that sounds good to you, let me know how many you need and I can email you an order link and price quote for that quantity.

Awesome, I'm glad to hear that our S380-35 works. As for the take out clip issue, I'm not sure why that might be. If you've been through three clips already then the problem likely isn't with the clip. If it hasn't happened on any other windows, then it probably isn't the balance, either. 

That leaves us with few other explanations. I suspect there may be some damage to your window frame or jamb that may be causing the clip to fail. I recommend carefully examining where the clip installs to see if you can find any chips, cracks, or anything else that may be interfering with its function.

Oh, great! Glad you were able to find a solution. That's very clever.