American Craftsman Double Hung

Question

Hi there, I'm not sure on the name of the part but I'm looking for 6 of the white piece in the picture I attached. This is the part that I think holds the upper part of the window up when I unlock. As of now, when I unlock the window, the top part quickly falls. Home Depot directed me to you guys.

The stickers that tell me the serial number or model or any other ID info have been removed or fallen off (of course). The windows were installed between 2003-2008.

I'll keep reviewing your site to see if I can find it but any assistance is greatly appreciated

Dave Sr. · Accepted Answer

The part shown in your picture is known as a pivot lock shoe. It actually doesn't appear to be damaged. I think the problem might be in the balance tube, which is actually what holds the window up (the shoe just acts as a connector of sorts).

The good thing about your type of balance is that you can wind them to regain tension. I recommend trying that first before you replace anything. You could use a tool like our 75-006 to do this. Check out the video below for more information and instructions on how you can charge it.