Good morning, Expert Team.
The Anlin window keeps falling after we replaced the Quick-Tilt (coil balance system). We have tried both the 5 lb and 10 lb coil balances, but the issue still has not been resolved.
Could you please advise on what we should check next or recommend a solution?
Thank you.
Thank you for your patience during this busy season. Your balance appears to be a match for our Series 140. If the weight rating is in question, then your next step should be to weigh your sash on a scale and tell me what you get. Make sure to weigh it down to the ounce. From there, I can recommend the proper calibration.
No need to be sorry! The benefit of this service is that you can use it at your convenience. We're always here to help.
Based on your sash weight, I recommend the S140-06 assembly. A pair of these working together can carry sashes weighing 11 through 12.99 pounds, so that should be perfect for your application.
You're welcome! Please don't hesitate to reach out if we can be of any additional assistance.
