Paul from SWISCO responded:
March 13, 2018
Thanks for reaching out to us. The shortest we offer is our S400-11 spiral balance. You may use this, but we don't suggest bending it at all. You will need to install it in the 10" clearance. It will just shorten the sash opening height. Let us know if this helps you.
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Paul from SWISCO responded:
March 13, 2018
I honestly have no idea why the manufacturer used what they used. I'll be honest with you: I've never seen this setup before. It seems very strange to me, and I'm not even sure how they fit what they fit in there. Whoever made this window was definitely being creative.
You may be able to install something longer than our S400-11, but you said there is only 10" of clearance. I'm not sure how anything longer could fit with only 10" to work with; even this 11" balance is cutting it close. You mention drilling up into the frame, but I've never done such a thing and I hesitate to recommend it. My instincts tell me that could get messy. Like I said, this is not common at all. If an S400-11 won't work for you, you may want to have a contractor come out and look at this for you. |
Paul from SWISCO responded:
March 15, 2018
I think we are coming closer to solving this problem. Let me follow up with a couple of more questions, if I may. What is the full height of the track from the sill to where the arch begins? What is the full height of the bottom sash and the visible glass height in the sash? There is a chance the bent balance that was in the sash might have come from a repair company and not the actual window manufacturer.
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Paul from SWISCO responded:
March 16, 2018
If you are able to fit a S400-16 balance behind the sash, the spiral will extend to 32". Then you let the spiral extend all the way to the sill and mark the top screw hole of the tube in the track, then install the tube. See our media guide on using our 75-005 charging tool, as well. You only want to give it 2-3 turns. |