Atrium lock

Quick Learner from 66062

Dec 26, 2020 7:49 pm

The handle keeps falling off and only had for 2yrs. Bought for 98.95 from swisco.com is there a warranty for this product we have it in satin Nickel 82-399.

Please let me know what we can do about it.

3 Replies

Casey from SWISCO

Dec 29, 2020 2:14 pm

Hello, thank you for writing in. I'm going to have one of our senior experts take a look at this and see if we can get some more information. We will be in touch shortly! We thank you for your patience.

Dave Sr. from SWISCO

Dec 30, 2020 8:25 am

Hello there, I hope I can help you out. We don't offer warranties, but we may have a solution for you. It sounds like the handle screw might be loose and therefore is not keeping the handle tight to the door lock. We recommend purchasing some "Liquid Lock Tite" from a local hardware store and putting a drop on the handle set screw threads. That should keep the screw from coming loose and, in turn, keep your handle on. Let me know if you have any further questions.