|
Casey from SWISCO responded:
January 9, 2020
Hello, We'd be happy to help you find the correct replacement for your operator but it's primarily the arm and the stud or clip at the end of the arm that will tell us what to recommend for you. If you could remove the operator and take a picture, we should be able to point you in the right direction if your operator is still available. Thank you! |
|
Tom from SWISCO responded:
January 13, 2020
Ah, I see. Looks like you have an old Roto brand operator. We did carry this model at one time but it was discontinued. Roto unfortunately hasn't made a replacement for it yet, and between you and me, I don't think they have any plans to. We may be able to come up with a substitute, but it will take a little more time. I want to experiment with a few different parts in our inventory on a compatible window. Please bear with us just a little longer as we look into it and we'll get back to you ASAP. |
|
Dave Sr. from SWISCO responded:
January 14, 2020
Hi there, maybe I can help. First, you say your operator is not "seated". Try using longer screws that will go into the wood frame below your window. That might help in securing your operator into the sill. As for the operator itself, yours is no longer available. It is normally used on casement windows, too, not awning windows. I wonder if someone repaired your window with this part in the past and that your windows originally had something different. You could try to use our 39-365 casement operator, but I'm not sure if you could adapt it to your window using the 39-39-504 track. The current type of operator used on awning windows would be the 39-393 along with the sash bracket 39-340. That might be worth considering. Look these parts over and let us know what you think. |
