Awning window operator

Quick Learner from USA

Aug 17, 2017 1:18 pm

48" window. Crank base 4 3/8". Rail the arms slide on 36 1/2" push out arm 18"
Handle gear is stripped please advise. Thanks

User submitted photos of a window operator.

4 Replies

Tom from SWISCO

Aug 18, 2017 9:26 am

Hello! For starters, I want to ask a favor. Can you send another photo? We need to see the operator (with the window open) from an overhead view, with the whole operator and the arms in the photo.

Quick Learner from USA

Aug 21, 2017 7:56 am

Sent this Friday morning but I typed your email address wrong. Took all day to give me a failure notice. So, I guess you'l get this Monday. Hope you had a good weekend.

Dave Sr. from SWISCO

Aug 24, 2017 11:03 am

Looking at your operator, it appears to be an older Andersen part. If, indeed, it is an Andersen, you will need to install one of the newer operators that Andersen now uses. You might need to use the 39-389 long arm kit, along with the 39-286 handle. Take a look at the measurements and see what you think. These are a little tricky to install, so be careful. In some cases you might need to re-set the operator base in the window sill to have the window operate correctly. You might find that you need to have a professional do the job. If you do it yourself, take a look at the related videos on the right-hand side of this page.