A contractor from Cape Cod says:
Hi, the metal piece is broken where the pin sets to allow the window to tilt. My preference would be to buy the whole unit complete ..... otherwise ... how would I remove this to replace just the pivot metal piece ?? Thank you
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Tom from SWISCO responded:

We don't sell this coil balance assembly complete, unfortunately, but we do sell the pivot shoe. That would be our 15-177. Looking at your photo, that seems to be the only thing that broke. You can reuse your springs and covers without issue.

A contractor from Cape Cod says:

can you send me a link as to how to remove the pivot shoe ??

Thank you for the quick reply !!!

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Tom from SWISCO responded:

Sure, we actually have a couple videos that you may find helpful. I'll post them here for you to review.

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