We managed to get the window sash out of the frame and took a look at the channels. One of them had a broken nylon string that would probably explain why the sash would not open or stay up.
A Swisco rep asked that I take pictures of the channels and weigh the sash and email you the information to have you advise me on what channel and clips would work best for the window. So, I am emailing the (17)pictures - there may be too many for you but I wanted you to have enough to make the best decision. The sash weighs between 18 and 19 lbs.
I would appreciate it if you would take a look and advise me on the best channels for the sash that I have, along with the cost involved.
