Balance System?

Home Owner from Pooler, GA
I am trying to fix my windows. They currently don't stay open when I open them and a handy man mentioned it's a balance system. Most of the windows have had the silver part in the picture snap out or it's missing completely. 
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Tom
Tom from SWISCO
SWISCO
Expert

We can supply this balance, but it may need to be a custom order due to its configuration. Before we go any further, can you please show me a picture of the hole where the hook installs? How that hole is shaped could make a big impact on what kind of assembly we set you up with.

Home Owner from Pooler, GA
Good morning, I'm attaching the picture of the hole and the bottom of the sliding pane as well. 
3 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

Thanks! Looks like you have a square hole, which just made this project a lot easier for you than it might otherwise have been. You can replace your old balance with our Series 795 out of the box. The major difference is that your balance installs using a hook, whereas ours installs using a screw. Usually this requires custom alterations, but thanks to that square hole you can purchase our 26-200 screw plug separately and just pop it in that same hole. That will allow you to install our screw-on balance without issue.

The video below will go into more detail.

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