Balance questions

A quick learner from USA says:
re: 28" Series 795 Channel Balance 1. is the cord attached already? 2. How do I remove the bottom pivot shoe from my existing window? Is there a screw? Does it just pop out? Twist and turn? Thanks.
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Tom from SWISCO responded:
Hello! Yes, these balances come fully assembled and ready to install out of the box. As for removing the shoe, you were right on the third point. Once the sash is removed, tilt the balance in, twist, and pull it out. See the video below. This features a different Series balance, but the principle is the same.
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