Quick Learner from Oakland, CA
Aug 3, 2012 6:00 am
I found that one of my balances had fallen out. I then looked up online on how to remove it in the hopes of installing it in correctly again. However, I found that a few of the plastic pulley wheels in the balance assembly and a plastic bracket/stopper thing that was screwed into the window frame had broken.
I also tried identifying the type of balance, but I'm not sure if it's a 380 series or 385 series from the pictures on your website. I do know that the metal part of the balance assembly is 24 in.
Attached are a bunch of pictures of the balance assembly with closeups of the end pieces. These pictures were taken on my floor, which made a lighter background.
Attached is also a picture of the unbroken plastic bracket/stopper thing of the pair that was screwed into the window frame. This picture was taken on a box, which made a darker background.
Could you please identify what I need for a replacement? I really hope that you have them.
I have a number of other pictures of the pieces, but it looks like this webform only takes 5 pictures. If you can't tell from the picture, I send more of the pictures over email or another webform submission.
Thanks for your help, and I hope to hear from you soon. -Noel
I also tried identifying the type of balance, but I'm not sure if it's a 380 series or 385 series from the pictures on your website. I do know that the metal part of the balance assembly is 24 in.
Attached are a bunch of pictures of the balance assembly with closeups of the end pieces. These pictures were taken on my floor, which made a lighter background.
Attached is also a picture of the unbroken plastic bracket/stopper thing of the pair that was screwed into the window frame. This picture was taken on a box, which made a darker background.
Could you please identify what I need for a replacement? I really hope that you have them.
I have a number of other pictures of the pieces, but it looks like this webform only takes 5 pictures. If you can't tell from the picture, I send more of the pictures over email or another webform submission.
Thanks for your help, and I hope to hear from you soon. -Noel
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