Balance size

A quick learner from Spicewood, Texas says:
Hi. Need to replace a pair of balances with stamp 2790. They are 28 inch. Your literature doesn?t list the 2790. What?s my next step?
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Casey from SWISCO responded:

Thanks for contacting us. We can certainly help with this, but it may need to be special ordered. may we see a photo of your top and bottom nylon fittings and the 2790 stamp that you mentioned? 

A quick learner from Spicewood, Texas says:
I went ahead and weighed the sash and ordered a pair of the S395 with the correct option for the weight. Both nylon end pieces match mine. We shall see! Thanks.
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Casey from SWISCO responded:

Great, thank you! Be sure and get back to us and let us know how everything worked out. 

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