Balance stuck in aluminum Track

Home Owner from ashland, oregon
I ordered the 15-015 balance block for my aluminum track windows based on the color (blue). They don't fit so I have now ordered four 15-046 (beige).

The 15-015 could be forced into place with a rubber mallet but is too tight to move up or down. I will need to break it out with pliers or screwdriver. I do not want to use the spreader on aluminum track.

Do you have any advice for how else I might approach the problem?
4 Replies
Paul
Paul from SWISCO
SWISCO
Expert
It sounds like the 15-015 pivot shoe is in the "locked" position. Place a screwdriver in the cam and turn it towards you. That should unlock it and allow it to slide up and down in the track.
Home Owner from ashland oregon
Thank you for this information. I have tried it in both locked and unlocked position to no avail.
Paul
Paul from SWISCO
SWISCO
Expert
In that case, I'm not sure what else you could do. Could you take a few pictures of the shoe stuck in the track? Maybe if we see it, we can think of something.
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