Paul from SWISCO responded:
June 2, 2014
It sounds like the 15-015 pivot shoe is in the "locked" position. Place a screwdriver in the cam and turn it towards you. That should unlock it and allow it to slide up and down in the track.
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Paul from SWISCO responded:
June 3, 2014
In that case, I'm not sure what else you could do. Could you take a few pictures of the shoe stuck in the track? Maybe if we see it, we can think of something.
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