Balancer for Milgard window

A home owner from Tualatin, OR says:
Need replacement for broken balancer. Balancer is 21 inches long with markings stamped: 20 5 DQ CALDWELL
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Emily from SWISCO responded:

Hi there!

Your hardware appears to match our S380-21 or S385-21 channel balance. These two parts may look almost identical but each one has a different bottom shoe size. The Series 380 comes attached with a 1" deep shoe and the Series 385 comes attached with a 1-3/32" deep shoe. You'll just need to measure as shown in the diagram below to determine the best match. You will also need the 2050 strength option. 

If you have any questions just let us know!

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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