Recently I purchased 795S balances and unfortunately, they don't fit my windows. I have attached a picture of the balance that I removed from one of my windows so that you can guide me ordering the correct part(s). My contact information is below:
John
Thank you for your assistance.
Hello,
It looks like your balance uses the 15-198 clip at the end of the pulley cord to attach to the window channel, which we can provide through a custom order. It looks like your original balances use the 1" wide 15-194 t-lock shoe.
If you could let us know how many of each stamp code you'd like to start with, we can go from there. Please note that the minimum order would be two of each balance. Thank you!
Thanks for getting back to us. We just sent over an order link and price quote for the balances you requested. We also have the video below that shows the installation process starting at timestamp 3:15.
You can find our return policy here to send back the stock balances that you purchased. Take a look and let us know if you need anything else.
