My wife complained that the upper sash falls out easily.
When I investigated, I discovered the the footing is broken (a piece was i in the window well, and that the footing gets stuck when we lower the window, and then does not come up properly.
the spiral balance is 25 inches long, 7/16 in diameter (3/8?), and has a red tip.
what parts to I need to fix the footing, and the balance.
Thanks
Robert
