The corkscrew gear has come out my operator. Do you have it?




Good morning, and thank you for posting on the discussion board! The damage in your photos is the result of a stripped out worm gear. This can happen if the handle is over torqued one way or the other during operation.
This can't be repaired, unfortunately, so you will need an all new operator. We have a ton of different options that might replace this depending on the design of the rest of the mechanism, so I'll need photos of the entire operator removed before we can make a suggestion.
For now, take a look at our 39-031 and 39-032, as well as the 39-155 and 39-156. These are strong possibilities but far from the only options. Additional photos will allow us to narrow things down further.

Tom



I'm sorry to say that replacing the entire operator is necessary when the worm gear strips out. These are machine pressed at the factory, so it's not possible to repair on-site.




Hello Annlouise. Yes, as stated above you will have to replace the complete operator if the worn gear has popped out. There is no other solution, unfortunately.




The operator in the photo above only shows a portion of the assembly, so I cannot make a recommendation based on this picture alone. You will need to remove the operator entirely and show us a photo of it without obstruction so that we can find you a good match.




Hey there, maybe I can help. In order to access the screws you will need to remove the wooden sill trim first. You should be able to pry it up, but take care not to crack the wood cover. These are normally held in with small trim nails that can be reused when you're done.