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Dave Sr. from SWISCO responded:
April 14, 2011
Good Morning,
Thank you for posting on the discussion board. The problems you're describing appear to be the effects of a damaged or worn out operator. To get started, take a look at the 39-031 and 39-032 EntryGard Operators , as well as the 39-155 and 39-156 Caradco Window Operators . You may be able to re-use your handles and operator covers, but if you'd like to replace those items, you can find them in Related Item(s). |
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Dave Sr. from SWISCO responded:
May 23, 2011
Tom, you must replace the complete operator when the worn gear pops out.
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Dave Sr. from SWISCO responded:
June 2, 2011
Annlouise, you will have to replace the complete operator if the worn gear has popped out.
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Dave Sr. from SWISCO responded:
June 27, 2011
First, you must remove your operator to get the correct one. After you remove the operator, take a look at the Swisco 39-031 EntryGard Operator . I believe this is the type you have, however you must check the measurements on the arms to see if they line up to yours. Also, check to see if you have a right or left handed operator.
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Casey from SWISCO responded:
November 27, 2011
Hello,
You will need to remove the trim. You should be able to pry it up , take care not to crack the wood cover, it is normally held in with small trim nails.
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