Tom from SWISCO responded:
August 7, 2018
Hey, Andrew! I'm pretty sure we can replace this. We just need a bit more information. Specifically, can you show me a clear picture of your metal channel from the end profile? I want to see if it's ribbed or plain. To get an idea of what I'm saying, look at this page. I'd also like to know the length of the metal channel, the weight of the sash, and how many of these you're looking for. Depending on whether your balance is ribbed or plain, it may need to be specially made. With that in mind, I just want to nip that information in the bud in case we end up needing it. Thank you! |
Hi Tom,
One more pic with markings from the balances as well as the bottom piece.
The sashes are 40 lbs each.
Thanks/Andrew
Tom from SWISCO responded:
August 8, 2018
Great, thank you! I think we can use our S770-33 with a 33F stamp to replace this, we would just swap the bottom clip out for our 15-014. I just have one last question: does your balance attach at the top using a screw, or does it use a hook of some kind? Let me know, and in the meantime I'll get to work on the availability of this balance. As for that weatherstripping, I'm afraid I can't make it out. Is there an undamaged sample we can see? That's assuming the sample you're showing me is in fact damaged; I've never seen anything like that before. |
Tom from SWISCO responded:
August 9, 2018
No, the standard stamp options for the S770-33 will not work for you. That's why we were going to make it with a special 33F, based on your old stamp. But you must accept my apology: I missed the fact that you mentioned a 40 pound sash in your last post. That was my mistake! With that in mind, I actually think our 33G would be better. Since these attach with a screw, it'll make things a lot easier. I'll shoot over a custom order link and price quote for 12 33G balances right now with a 15-014 shoe attached. These should work great for your 40 pound sashes. Once we can see a clearer shot of that weatherstripping, we'll do our best to find a match! |
Tom from SWISCO responded:
August 9, 2018
Andrew, that's a good question. Our return policy is more related to voluntary returns and refunds. If there's a problem with our construction of the balance, or if our recommendation was wrong, we back up our customers and our products. Thanks for coming to SWISCO. |
Tom from SWISCO responded:
August 17, 2018
It's still tough to make it out while it's installed, but that third photo looks like our 58-055 with an angled base. Look it over and see what you think. |