Bought wrong lock

Question

I recently purchased a 82-239 lock but the face plate didn't line up quite right with the door and the original face plate didn't line up with the new lock. I think I might actually need the 82-265 lock. I've attached photos with and without the face plate so you can see how it lines up. The "outer" holes on the face plate allow for attachment to the door (@ 11" spread). Will this 82-265 lock work? Can I return the 82-239 lock I purchased? Thanks in advance.

Casey · Accepted Answer

Hello,

The 82-239 that you purchased and the 82-265 are very similar locks except that the 82-265 uses a faceplate to mount the mortise to the outside of the door frame. If that's how your original lock installed, then I agree that the 82-265 may be what you need as long as the dimensions on our product page match up to yours.

You can also view our full return policy here. Thank you!