Broken part

Home Owner from Florida

Apr 12, 2024 7:02 pm

Hello. This part on my window broke and I don't know what it's called. I provided a picture of the NOT broken part with measuring tape. And the second picture is the one that is broken. I need advice on getting the broken part out as well. Thanks

2 user uploaded images

7 Replies

Emily from SWISCO

Apr 15, 2024 11:29 am

Hi there! It appears your coil support is cracked. We should be able to help with this but we will need more information to narrow down the compatible accessories. Can you show us a photo of the pivot shoe removed from the window track? If there aren't any cut-outs in the window, you'll have to make your own as shown in the video below.

Home Owner from Florida

Apr 20, 2024 5:56 pm

It broke all apart when I took it out, but here it is

1 user uploaded image

Home Owner from Florida

Apr 20, 2024 6:05 pm

PS - each coil has "100" stamped on it and here is the back:

1 user uploaded image

Emily from SWISCO

Apr 22, 2024 8:05 am

Thanks so much! The pivot shoe looks like the 15-228 to me. This uses the 1/2" Series 160 coil springs which are compatible with the 15-150T triple support cover. Have a look and see how the specifications compare with yours.

Let me know if you have any questions!

Home Owner from Florida

Apr 22, 2024 11:29 am

Thanks! Parts ordered.

Emily from SWISCO

Apr 23, 2024 8:43 am

Thank you very much for your order! We appreciate it.

Good luck with the repair!