Broken part

Home Owner from Florida
Apr 12, 2024 7:02 pm
Hello. This part on my window broke and I don't know what it's called. I provided a picture of the NOT broken part with measuring tape. And the second picture is the one that is broken. I need advice on getting the broken part out as well. Thanks
coil housing installed pivot shoe coil housing
2 user uploaded images
6 Replies
Emily
Emily from SWISCO
Apr 15, 2024 11:29 am
SWISCO
EXPERT

Hi there! It appears your coil support is cracked. We should be able to help with this but we will need more information to narrow down the compatible accessories. Can you show us a photo of the pivot shoe removed from the window track? If there aren't any cut-outs in the window, you'll have to make your own as shown in the video below. 

Home Owner from Florida
Apr 20, 2024 5:56 pm
It broke all apart when I took it out, but here it is
pivot shoe triple coil assembly
1 user uploaded images
Home Owner from Florida
Apr 20, 2024 6:05 pm
PS - each coil has "100" stamped on it and here is the back:
pivot shoe triple coil assembly
1 user uploaded images
Emily
Emily from SWISCO
Apr 22, 2024 8:05 am
SWISCO
EXPERT

Thanks so much! The pivot shoe looks like the 15-228 to me. This uses the 1/2" Series 160 coil springs which are compatible with the 15-150T triple support cover. Have a look and see how the specifications compare with yours.

Let me know if you have any questions! 

Home Owner from Florida
Apr 22, 2024 11:29 am
Thanks! Parts ordered.
Emily
Emily from SWISCO
Apr 23, 2024 8:43 am
SWISCO
EXPERT

Thank you very much for your order! We appreciate it. 

Good luck with the repair!

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