Broken pivot cam

A home owner from New Jersey says:
Window goes up and down ok.
Cannot tilt it out to clean. I measured
1"x3/4. It is a metal part not plastic. Can I replace it with plastic?
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Tom from SWISCO responded:

Hello! Looks like your pivot shoe is broken. I recommend our 15-177. This should match up to what you have now, but look over our photos and dimensions to make sure. 

They don't make these cams in plastic, I'm afraid. 

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Tom from SWISCO responded:

If your coil balance happens to be functional and still in good shape, then there isn't any need to change it. 

A home owner from New Jersey says:
Thank you for your help I will order the 15-177. Do I need to change the coil balance also? Can I use the one on my window now and just replace the pivot shoe?
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