Broken pivot shoe

A handy person from Canada says:
I need two of these. They are installed in a Huron double hung from 2001
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Paul from SWISCO responded:

Hi there. Unfortunately, the company that previously made your balance system is no longer in business. We have known a number of customers to have been able to use our 15-046. Take a look over the measurements and see what you think. There is also the 15-188 pivot shoe option. Until you remove your pivot shoe from your window, you wouldn't know its true measurements. So we encourage you to do so to greater your chances on ordering the correct one. We placed some media guides on this page that shows you different methods on how to remove your part. 

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
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How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
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Swisco's 15-046 Pivot Lock Shoe
Swisco's 15-046 Pivot Lock Shoe
VIDEO
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How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
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