Broken shoe on triple coil window balance
Hello,
I can't be sure with your hardware still installed but your pivot shoe resembles a part that was discontinued. If that is the case, the good news is that the 15-177 can be used as a replacement. You'll need to remove your shoe to confirm the dimensions below match yours.
There should be numbers stamped on the original coils that you'll need to choose the corresponding strength options for the S152 springs used with this coil balance assembly. Thank you!
We're happy to help. Just let us know if you need anything else.
We recommend following the cutout method shown below to create an opening to remove the original balance hardware and install the replacements. The video shows a different type of balance but the process to make the cutout would be the same.
There's really no special trick to remove these besides pushing the shoe and springs in at an angle and gliding them into the jamb. We have another video showing how to replace a triple coil assembly. Hopefully, this will help push you over the finish line.
I'm sorry to hear that you're having trouble installing the new pivot shoes. If the break isn't engaging in the track and there is no obvious damage, there's a good chance that your pivot shoe depth differs from our part. We'll need you to write out the exact depth of the original pivot shoe to determine if a better match is available.
Thank you for elaborating. I checked with our inventory manager and, unfortunately, the pivot shoe you have with a thicker break is not available. Our best recommendation would be to see if you could reuse the original break pad with the new pivot shoe. If needed, you're welcome to review our return policy here. We apologize for the inconvenience and please let us know if you have any other questions.
That's great news! We'll be here if you need anything else.