Broken Channel Balance ID

A handy person from San Francisco, CA says:
June 14, 2020

Hello,

Our bathroom window just broke and I'm looking for the part to fix it. Please see referenced photos uploaded. The window measure (approx) 22in x 46in. There appears to be a broken string. Please let me know if there is a replacement part and the basic install instruction.

Thank you,

Edgar

Thumbnail of the uploaded file named IMG_2314.JPG
Thumbnail of the uploaded file named IMG_2313.JPG
Thumbnail of the uploaded file named IMG_2312.JPG
Profile picture of Bob
Bob from SWISCO responded:
June 17, 2020

Hey Edgar. It looks like your window needs new channel balances. We can help, but we just need clearer pictures of the nylon fittings on either end of the metal channel. See the video below for removal and replacement details. 
A handy person from San Francisco, CA says:
June 20, 2020
Bob,

Thank you for your response. Here are pictures of the fitting.

Edgar
Thumbnail of the uploaded file named IMG_2325.JPG
Thumbnail of the uploaded file named IMG_2326.JPG
Thumbnail of the uploaded file named IMG_2327.JPG
Thumbnail of the uploaded file named IMG_2328.JPG
Thumbnail of the uploaded file named IMG_2329.JPG
Profile picture of Bob
Bob from SWISCO responded:
June 22, 2020

It appears you have either an S380-21 or S385-21, depending on the bottom nylon shoe depth. You'll need a stamp option of 2030. 
21" Series 385 Channel Balance
21" Series 385 Channel Balance
S385-21
$9.38
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.