Caldwell 20 3 Balancer Replacement

A quick learner from Portland, OR says:
March 18, 2020
Hello,

Trying to find a replacement for the attached balancer. It says its a Calwell 20 3. Length of the metal is 535?? (21.06") which does NOT include the plastic parts. From my research of your website its either a 380 or 385, but I'd appreciate some professional confirmation!

Please let me know!
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Casey from SWISCO responded:
March 19, 2020

You are absolutely right! Your balance is compatible with both our S380-21 and S385-21. The only difference between these two balances is the 'depth' measurement of the bottom balance. You will need to measure your bottom shoe, like in the diagram below, to determine which of the two balances is the better match. Whichever one chosen will go with a 2030 option that supports a 12-15 pound sash weight. 

Alternate view of 15-004
Alternate view of 15-004
A quick learner from Portland, OR says:
March 19, 2020

Great -thanks for the reply. I'll have our customer measure the height (or depth) of the shoe.

Have a nice day.

Thomas

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Casey from SWISCO responded:
March 20, 2020

Sounds good, Thomas. Thank you and stay safe. 
21" Series 380 Channel Balance
21" Series 380 Channel Balance
S380-21
$9.38
21" Series 385 Channel Balance
21" Series 385 Channel Balance
S385-21
$9.38
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