Caldwell replacement balance?

A home owner from Alameda, CA says:
Hello, my balance is stamped "31 3 IS CALDWELL". It measures 31" long and width is 1/2" on open side and 5/8" on closed side. Both top and bottom shoes have wings. Thank you.
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Tom from SWISCO responded:

Thanks for your photos. Based on what I see here, you have either our S380-32 or S385-32, depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

A home owner from Alameda, CA says:
Thank you.
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Tom from SWISCO responded:

You're welcome! Please let me know if you had any other questions. We're always here to help.

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