Cannot find window channel part

A quick learner from Grass Valley, CA says:
March 30, 2018

Hi,

This is a 1/2" window channel which is 27" long. I cannot find it on your website. If you are able to identify it, please let me know.

Thanks,
Jennifer

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Tom from SWISCO responded:
April 3, 2018

Thanks for posting, Jennifer. Take a look at our S395-27 channel balance, I think this looks like it'd be a good replacement option for you.
A quick learner from Grass Valley, CA says:
April 3, 2018
Hi Tom,

Thanks, that is the correct channel balance, and I will select the part that matches the stamp.

I also need to replace one of the top sash guides. The measurements are all correct, but there is an extra hole in the 18-008 replacement part. I'm assuming that is to make it a more universal part, correct? According to the measurments in your diagram the screws would line up. Here is mine (the one one on the other side broke).

Thanks,
Jennifer
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Paul from SWISCO responded:
April 3, 2018

Thanks for the additional information, Jennifer. Our 18-171 top sash guide should do the trick on a replacement. As for the S395-27 channel balance, go with the 2630 option. 
A quick learner from Grass Valley, CA says:
April 6, 2018
Hello,

I received the replacement parts today, and the top piece does not match with the other side. Is there a way to modify this so that it will catch on the metal holder inside the window frame?
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Paul from SWISCO responded:
April 9, 2018

Although our top balance guide doesn't include the extra "lip", it will work with the 16-002 take-out clip along with the 18-071 top sash guide.
27" Series 395 Channel Balance
27" Series 395 Channel Balance
S395-27
$10.23
Stepped Sash Guide, Alpine
Stepped Sash Guide, Alpine
18-171
$1.35
Take Out Clip
Take Out Clip
16-002
$0.41
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