Casement Window Top part dosent close
Thanks so much for reaching out to us. It looks like your window doesn't use an operator of any kind. Can you verify? Does it just open by hand?
If so, then that narrows down the list of culprits considerably. In that case, odds are good that the hinge is the lone issue. They're probably either broken or have some kind of obstruction in the track preventing it from closing all the way. If you're lucky, it's just a piece of debris that found its way under one of the slides. A little lubrication couldn't hurt either, while you're at it.
Give them a careful examination to see what you can find. Maybe take them out and test them to see where the exact issue lies. If they are broken, please show me a photo of one complete hinge assembly removed and by itself so that I can get a good look at it. The design is a little old fashioned, but seeing it out would let me garner whether one of our more modern assemblies can replace it.
Thank you! I did not catch this operator in you first batch of photos. This is a huge help.
This does, however, mean that you now have two possible culprits: the hinge is still in play, but now you have to worry about the operator as well.
My advice from before still stands. The only thing I would add is that you need to disconnect your operator and then try closing the window by hand. If it still hangs up, you need new hinges. If it closes fine, then the operator is what needs to be replaced.
See our 39-470 and 39-473 for two sizes we sell. Either of these may work for you, depending on the "elbow to elbow" measurement while it's closed.
We don't sell your exact hinge style, unfortunately, but it does appear to be a variation of our 4-bar assemblies. You can see our full selection here. I can't quite make out the precise length of the base track; it looks to be longer than 10". That will be the main dimension you should focus on.
This is assuming one of our 4-bar hinges can replace your old assembly. I note some stylistic differences that may complicate matters. They could be impactful, or they could just be superficial. I would still recommend removing them and closely examining them for damage or signs of wear. If they are broken it should be obvious. These don't often break in subtle ways. Oftentimes all they need is cleaning and lubrication.
