Casement operator




Hello,
Were you able to get the window closed manually once the operator was removed? If so, your contractor is correct. That said, if the window still cannot be closed the issue may lie with the window hinge; it may either need to be adjusted or replaced altogether.
The window operator you have can be replaced with the 39-439B Encore Dual Arm Operator which is used along with either the 39-376 folding or 39-452 non-folding cover and handle kits (sold separately). To confirm that this is the right replacement, be sure to double check the dimensions.
I've tagged the opposite handed version of each of these parts below. The compatible track is the 39-566 SS 14-1/2" Track.