Certaineed window won't stay open

Question

Hi - I have a 20 year old Certainteed single-hung window that won't stay open. I've attached a picture of the top and bottom coil springs before and after removal. I've removed all four. The top ones, located halfway up the window track, were screwed in and I pushed the bottom ones up the track to the opening for removal. All of the coils were exposed in the tracks which I notice is not the case on my other similar Certainteed windows. Can you please tell me the replacement parts I will need? Let me know if you need more information.

Thank you,

Steve

Thank you,

Steve

Lauren · Accepted Answer

Hi Steve, thank you for posting,

Please review the style and dimensions of the 15-192 pivot shoe that is compatible with the Series 170 and Series 171 coil springs. Please note that some customers have had to shave down the aligners on the pivot shoe to fit into the window channel correctly.

Also review the 15-157 balance drum and 15-156 spring cover. The original coil springs should have numbers stamped into the metal that indicates the weighted option needed. If there is no markings present, please provide the weight of the window sash to move forward.

Take a look and let us know if you have any questions!

detail of 15-192