Casey from SWISCO responded:
December 14, 2017
That is quite the list you have there. You definitely have come to the right place for replacement parts. In order for us to begin our search, we would need to see some photos of the original hardware to have a visual of which replacement parts you may be able to use.
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Paul from SWISCO responded:
January 9, 2018
For the tie bar, we need the length, the number of rollers, and a clear photo of the whole tie bar. Can you send that?
The tie bar clips would be our 39-417. For the lock, it's hard to tell. It reminds me of 38-091, but I would like to see it out of the window, if possible. Can you send another photo? In regard to the multipoint support plate, can we also get a photo of that? Finally, for the weatherstripping, we need dimensions and, again, a clear photo. This time, take the photo from a "profile" angle, like this: Example illustration of a cross section.
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Tom from SWISCO responded:
January 30, 2018
We need a clear photo of your whole tie bar, and a photo of your weatherstripping, not just an example. Can you send that?
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Tom from SWISCO responded:
February 2, 2018
If you can't find a photo of the part you need, check out our selection of weatherstripping, tie bars, and casement locks to see if you see the right thing. If we tried to help without seeing the part, we would just be guessing.
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