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Tom from SWISCO responded:
May 21, 2014
Can I see a few pictures of the top nylon attachment for this balance? I only see pictures of the bottom shoe. That will help us find the best match for you.
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Tom from SWISCO responded:
May 21, 2014
Thank you. I've narrowed this down to two possible channel balance Series: either our Series 380 or our Series 385 balances.
Now, as you can see, there is only one difference between these two Series, and that is their bottom shoe. The Series 380 uses the 15-005 while the Series 385 uses the 15-004. I can't quite tell what you have based on your pictures, though. Please carefully compare their dimensions to your own hardware and see which is a better match. 
Comparison of 15-004 and 15-005
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Paul from SWISCO responded:
May 22, 2014
If your shoe is 7/8" deep, then I think our 15-005 would be a good match. It's like your shoe was once 1" deep and simply wore down with age. If you agree, then I recommend our Series 380 channel balance.
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Tom from SWISCO responded:
May 22, 2014
If you agree that the Series 380 is a good match, then just visit that link and select your length in order to see all information you need.
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Tom from SWISCO responded:
May 23, 2014
Well, when I look at the option chart for the S380-29, I see that the 2830 option can carry a window sash weight range of 16 through 23 pounds. If your window sash is 20 pounds, then it fits comfortably within that range.
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