Bob from SWISCO responded:
December 2, 2020
Hello there. The overall design of the shoe isn't too important, but the depth or heel-to-toe measurement is. If it's 7/8", you might need balances that use our 15-029 shoe instead. If it is greater than 7/8" however, but just slightly less than 1", then the 15-005 is probably correct; sometimes these shoes just wear down a bit from age. Confirm the depth and let me know. If it's 1", then you should be able to use the S380-29. |
Bob from SWISCO responded:
December 7, 2020
If one set has shoes just a hair deeper than 7/8", then I suspect both sets might be Series 380 balances that have simply worn down a bit from age. You could always order the S380-29 with a stamp option of 2830 (equivalent to your old stamp code of 28C). If the shoes do prove too deep, you can either return them and we can opt to make balances that use the 15-029 shoe for you via custom order; or, you can sand down the 'heel' of the shoes just enough to make a difference. Just not that modified products cannot be returned for a refund. |