Channel Balances missing in my window!

Sorry to hear about the break-in! Fortunately, we can help. Based on these photos, and especially that top sash guide in your second photo, I believe you have an Alpine window. Our Series 395 balance just so happened to be popular with Alpine. Now, there's no way to be 100% sure without the old hardware, but this is a good bet. I'm confident this will work.

The only issue here is what size and strength balance will work. There are a couple of ways to determine this information. The first and easiest is to simply see if you have an identical window elsewhere in the house that still has its hardware. This would also let you confirm if the Series 395 is a match beyond any shadow of a doubt. Failing that, give me the height of the visible glass and the weight of the sash. We can use this information to calculate the size and strength, respectively.

Unfortunately, a guess will not suffice in this case. We will need the exact height of the visible portion of the glass and the exact weight of the sash, if possible. Since you don't have the original balances, it's important that we are as precise as possible.

Thanks for getting back to us! Paul's out today but I think I can help. That bottom shoe you're showing us is actually off a specially made balance. The bad news is, our Series 395 cannot replace it. The good news is, we can make a balance that can.

Before we get started, I'd like to clear up a few things. First, can you confirm that these two windows are the same, other than size? Since this balance is specially made, it cannot be returned for a refund. I want to be 100% sure we get you what you need. If the windows are identical (other than size), then I feel it's safe to assume that the balances they used are the same style. 

Next, assuming the balances are the same, I would like you to show me a picture of the metal clip at the end of the cord on the balance you do have. That's a small but important feature that will clear up a lot.

Finally, please tell me how many you need. I assume you only need two for this window but I thought it couldn't hurt to ask, just to be sure. Once we have the requested information, we will calculate the size and strength thanks to your very helpful information and email you a special order link for the quantity you need.