Channel Balance replacement

A quick learner from Seattle says:
Hi,

I need to replace my channel ballances. The are 19" long. The sash is 20.4 pounds. Based on information on your website, it appears I may need the Series 351. My windows don't have takeout clips, instead a small plate screwed into to window frame that holds the string and a small hook at the top, inside of the sash. Are there standard parts for this scenario, or is this a custom order?

Thanks!
Travis
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Casey from SWISCO responded:

This is a very unique installation for this non-tilt balance. I'm going to have one of our senior experts take a look and see if they have come across this set up in the past. We'll reach out when more information is available. Thank you!

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Paul from SWISCO responded:

I have a few questions regarding your unique balance system set up. You wrote the balance channel is 19" long but the photo of the channel shows 2830, which would be for a 29" channel balance. 

Also, you picked out the Series 351, which has a bottom nylon shoe depth 1". Does that match your dimensions? The cord clip is screwed on where normally it is a hook clip, like the 62-105. If everything checks out, we can custom make these balances with the 15-043 terminal clip so that you can screw it on to the sash. Will wait for your reply to determine how you would like to proceed.

A quick learner from Seattle says:
Hi Paul and Casey. Thanks for looking into this. Paul, I must has mistyped; it is 29", not 19". The bottom shoe has a depth of 1". I'm glad you can custom make these and would like to order a pair. Please advise on how to proceed.

Best,
Travis
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Casey from SWISCO responded:

We appreciate your patience and confirmation. We just sent over an order link and price quote for two of our S351-29 channel balances with the 19-043 terminal clip installed at the end of the pulley cord, which should install in a similar way to the clip in your photo. Take a look and please let us know if you have any other questions. Thank you!

A quick learner from Seattle says:
Thanks for the custom order link! Purchase made!
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