Channel balance

A home owner from TX says:

I'm purchasing complete channel balance (with top& bottom),
The channel without attached parts is 28", stamp option is 27 C.
Also I need top sash guide.
I have submitted some pictures.
Please let me know the parts number .

Thanks
Mohammad




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Bob from SWISCO responded:

Hi Mohammad. For your Channel Balance, see either our S351-28 or S390-28. The only difference between these two balances is the 'depth' of the bottom nylon shoe. The Series 351 bottom nylon shoe has a depth of 1", whereas the Series 390 bottom nylon shoe has a depth of 1-1/8". Compare with your old balances and see what you think matches best. Once you know which balance to select, you will need to choose a stamp option. Your stamp code of 27C conforms to our stamp option of 2730.

For your Top Sash Guide, start by looking at our 18-009. Compare all the dimensions to your old guide and let us know if they match. If they differ, send us mugshot pictures of the old Top Sash Guide from the front and side. 

A home owner from TX says:

Hi Bob
The old shoe depth is 1-1/8" so I need series S390-28
The old Top Sash Guide matches with 18-009
I will order for one window for now if they fit perfect I will order for the rest of the windows(I have 11 windows) I will let you know.

Thank you so much
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Bob from SWISCO responded:

Hi Mohammad. We are happy to help. Let us know how the parts work for you, and if you have any other questions, just let us know!

A home owner from TX says:

Hi Bob
The good news is the channel balance is the right one.

The Top Sash Guide and take out clip is not please take a look to the pictures and let me know the right part.
Also I send you a picture for now thing I need for the window .
I love your service.
Thank you again
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A home owner from TX says:
More pictures with new and old
The old button whole top sash guide is farther down than now one.
Also the old take out clip is longer than now one
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A home owner from TX says:

Also Bob I notice the the insulation tape ( I don't know if this the exact name for it) tear out from side of the window, please let me know if you carry it, I send you pictures with the tape and with out.
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Bob from SWISCO responded:

Hi Mohammad, thanks for getting back to us, and thanks for the kind words. I'll hit each item in order. First, with the Top Sash Guide, can you tell us how exactly your old guide's dimensions differ from those listed in the pictures on the 18-009 product page? From a glance they look very similar in terms of the thickness and hole spacing. What measurements do you think are different? 

As far as the Take-Out Clip, we've encountered different sizes in comparison to the 16-002 before. Unfortunately, we have no different size than the 16-002. Considering how these install and function in the jamb track, this may not at all be an issue; but it's admittedly hard to predict. id you find that you were unable to install them correctly? 

Finally, I'm not quite sure what you're showing in your final pictures; Is this by any chance weatherstripping, like our wool pile? If so, can you remove a sample of the wool pile and tell us the size of the base, as well as the height of the pile? Wool pile dimensions are very discrete, often going into the X/32" range, so be as precise as possible. Many thanks.

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