Channel balance

A home owner from Seattle,wa says:
August 22, 2015
One side of our bathroom window has a broken channel balance string frayed and broke. The channel has 14 3 ho coldwell on the back of channel. The metal channel it 15 inches long.
Looks like I need a 15 inch series 800 channel balance don't know what stamp option?
Thank you
Mark
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Paul from SWISCO responded:
August 24, 2015
Are you totally sure you have the S800-15? Keep in mind the metal channel is only 3/8" wide, which is uncommonly small. If it is 1/2", it may be something else. I recommend that you look at our Channel Balance Home Page and follow the steps in order to find the Series that best matches what you have.
15" Series 800 Channel Balance
15" Series 800 Channel Balance
S800-15
$28.39
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