Channel balance

A home owner from Seattle,wa says:
One side of our bathroom window has a broken channel balance string frayed and broke. The channel has 14 3 ho coldwell on the back of channel. The metal channel it 15 inches long.
Looks like I need a 15 inch series 800 channel balance don't know what stamp option?
Thank you
Mark
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Paul from SWISCO responded:
Are you totally sure you have the S800-15 ? Keep in mind the metal channel is only 3/8" wide, which is uncommonly small. If it is 1/2", it may be something else. I recommend that you look at our Channel Balance Home Page and follow the steps in order to find the Series that best matches what you have.
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
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How to replace a channel balance
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